FAQs

How can I contact you?

You can reach us via email at zentra.cousa@gmail.com. We aim to respond to all inquiries within 24 to 48 hours. For urgent matters, please ensure to include "Urgent" in the subject line of your email.

Where are your products shipped from?

Our products are shipped from various locations depending on the item. We partner with trusted suppliers to ensure that your orders are fulfilled efficiently and effectively. Most of our health and wellness products are sourced from reputable manufacturers within the United States and internationally.

Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you have 30 days from the date of receipt to request a return. To initiate a return, please contact us at zentra.cousa@gmail.com. Please note that items must be in their original condition to qualify for a refund.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring that you receive a satisfactory solution.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

What if I want to exchange an item?

The most efficient way to exchange an item is to return the original item and place a new order for the desired product. Please follow our return process to initiate this exchange.